Users need to submit a transfer-out instruction with First Digital before the team can proceed with it.
Go to Asset Transfer and click on Transfer-Out.
You will see an overview of your withdrawals and click on New Transfer-Out.
A pop up will appear and select the currency and fill out the information. Click on Next to proceed.
In the second step, enter the amount or click the Max button if you want to withdraw all available amounts in the account. Afterwards, click Next to proceed.
Review your withdrawal instruction and click Submit to confirm the instruction.
You will now see the instruction in the overview with a Status. The instruction will go through a review phase (Initiated) before it is completed. For each instruction, there is an Action item and you cancel the instruction (x icon).
Important:
If you cannot locate the token within the dropdown list, please contact our Customer Success Team or submit a ticket via Helpdesk.